Last updated: October 5, 2026
This policy covers paid TubeRefinery orders. (The free tier has nothing to refund.) Paid orders are one-time purchases, no subscription, nothing recurring, processed by Dodo Payments as merchant of record.
When you get a refund#
- We fail to deliver. If your report fails to generate or is never delivered, you get a full refund, no questions, just tell us.
- You cancel before processing starts. Orders begin processing shortly after purchase; if you cancel before your report has started generating, you get a full refund.
- The report is materially defective. If your delivered report is substantively broken, wrong videos analyzed, unreadable output, missing major sections, contact us within 14 days of delivery. We will regenerate the report or refund you, at your choice.
What is not refundable#
Because each report is generated on demand and delivered digitally, we cannot offer refunds merely because you no longer need the report or disagree with the source videos' content, once a correct report has been delivered. Accuracy concerns about specific points are covered by citations (see the Disclaimer), and if you believe the report genuinely misrepresents its sources, raise it under "materially defective" above; we review every such request.
How to request a refund#
Email support@tuberefinery.com from the address used on the order (or include your order/job reference) with a line about what went wrong. We respond within a few business days. Approved refunds are issued by Dodo Payments to your original payment method; depending on your bank, allow 5-10 business days for the money to appear.
Contact#
Avatarnity LLC (operating TubeRefinery) 9030 35th Ave SW Ste 100, Seattle, WA 98126, United States support@tuberefinery.com